At TCWW, we strive to provide the best immigration consulting services. However, we understand that there may be situations where a refund is requested. Please read our refund policy carefully before purchasing any of our services.

1. Eligibility for Refund

All payments to TCWW are bound by the written agreement signed between the company and the client/partner.
Refunds may be issued under the following conditions:
• If you have paid for a service and are eligible for a refund as per the terms and conditions of the agreement.
• If a payment is made by mistake (e.g., duplicate transaction).

2. Non-Refundable Services

Refunds will not be provided in the following cases:
• If services have already been provided or initiated.
• If the application is rejected by immigration authorities due to errors in the information provided by the client.
• If the client changes their mind after service initiation.
• If delays occur due to government processing times, third-party actions, or force majeure.
• If the client is not eligible for a refund as per the signed agreement.

3. Refund Process
• To request a refund, email us at [email protected] with your payment details and reason for the request.
• Our team will review the request within 7 business days.
• Approved refunds will be processed within 60 days of the refund approval.